Preface
Protecting consumer privacy is very important to us, and we endeavour to use any information you provide when using this website in accordance with this privacy policy. This policy explains what information we collect, how we protect it, and how we use it. We may amend it from time to time by updating this page, so we suggest checking back occasionally. When Cartelux collects, holds, uses, discloses or otherwise deals with personal information, we are bound by the Privacy Act 1988, including the Australian Privacy Principles.
1. Collection of information
Personal information includes any information or opinion about an identified, or reasonably identifiable, individual. The Privacy Act and Privacy Principles guide us in the collection and use of information, as well as our employees’ responsibilities in protecting your privacy. We use personal information about consumers only in a manner consistent with these policies. Cartelux requires your personal information if reasonably necessary for the purposes of:
- client support, care and information, and managing relationships with clients;
- managing or administering the services Cartelux provides;
- identifying, addressing and preventing fraud;
- undertaking client surveys and analysis;
- marketing activities, including communicating information about Cartelux’s products and services;
- research and development relating to Cartelux’s products and services;
- providing information for the purposes of securitisation;
- other purposes we inform you of when your personal information is collected, or to which you have otherwise consented;
- related purposes reasonably expected in the circumstances;
- accounting, billing or other internal administrative purposes; or
- any purposes otherwise permitted or required by law.
To improve your experience on our website, we use cookies — an industry standard used by most major websites. A cookie is a small text file our site may place on your computer to remember your preferences for future visits. You may refuse cookies through your browser settings, though this may limit the site’s full functionality.
Our website uses Google Analytics, a service that transmits website traffic data to Google’s servers without identifying individual users or linking your IP address to other data Google holds. We use these reports to understand website traffic and page usage. Cartelux also interfaces with social media platforms such as LinkedIn and others; if you “like” or “share” content from this site through those services, review that service’s own privacy policy, as its interface may connect your visit here with other personal information it holds about you.
Where personal information is used or disclosed, Cartelux takes reasonable steps to ensure it is relevant to the purpose for which it is used or disclosed. You are not obligated to provide personal information to us — however, without certain information, we may not be able to provide our services to you.
2. Disclosure of information
Cartelux only discloses personal information for the purposes for which it was collected, as set out above (this list is not exhaustive). Any disclosure is made on a confidential basis and in accordance with law. We may also share your personal information where we are under a duty to disclose it to comply with a legal obligation, to enforce our website terms or any other agreement, or to protect Cartelux’s rights — including exchanging information with other organisations for fraud protection and prevention.
A copy of this Privacy Policy is available to anyone who requests it, and a link to it is provided from our website. Any requests should be directed to hello@cartelux.ai.
3. Information security
We take reasonable steps to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage, keeping it only for as long as reasonable or as the law requires. We require our employees and any service providers we disclose personal information to, to comply with confidentiality and security requirements consistent with the Privacy Act, and we take reasonable steps to destroy or de-identify personal information once we no longer need it.
Unfortunately, transmission of information over the internet is never completely secure. While we take steps to protect your personal information, we cannot guarantee the security of data transmitted to our site and don’t accept responsibility for the security of information sent to or received from us online, or for unauthorised access to it. Any transmission is at your own risk; once we receive your information, we apply strict procedures and security measures to help prevent unauthorised access.
4. Access and correction
We take reasonable steps to keep the personal information we collect, use or disclose accurate, complete and up to date. If your details change — such as your address or phone number — please let us know using the contact details on our website. Cartelux will promptly acknowledge and respond to any request for access to or correction of personal information, provided we’ve been given adequate proof of identity and sufficient reason for the request.
A copy of this Privacy Policy is available to anyone who requests it, and a link to it is provided from our website. Any requests should be directed to hello@cartelux.ai.